These General Terms and Conditions (T&C) govern the business relationship between ElderLawSpot and clients who use our legal services for seniors in Switzerland and internationally. By requesting our services or scheduling a consultation through our website, the client accepts these terms as binding. Any deviating agreements must be made in writing and explicitly confirmed by both parties.
Requests for our legal services can be made through our online consultation form, email, phone, or in writing. A legally binding service agreement is formed only through our written service confirmation or the scheduling of consultation appointments. For comprehensive legal services, the client relationship begins with the written acceptance of our detailed service proposal. We reserve the right to decline service requests without stating reasons or terminate scheduled services if the client fails to provide necessary cooperation. In such cases, any payments made will be refunded proportionally.
The exact scope of our legal services is defined in the respective service description or individual service confirmation. Our service spectrum includes:
All fees are quoted in Swiss Francs (CHF) and include statutory VAT. Payment for legal services follows this schedule:
Service cancellations and modifications must be communicated in writing or via email. The following cancellation policies apply:
Service modifications can be requested at any time and will take effect at the next billing cycle. For retainer agreements, a notice period of 30 days before renewal applies.
At ElderLawSpot, we strive for complete client satisfaction and maintain a transparent return policy for our legal services:
All refund requests must be submitted in writing with detailed reasoning. We process valid refund requests within 14 business days. Please note that access to prepared legal documents or completed legal work may affect refund eligibility.
We deliver our legal services with the utmost care and according to professional legal standards. Our legal advice is based on current Swiss law and our legal expertise. We assume no liability for decisions made based on our advice or for any legal consequences resulting from changes in law or regulations. We recommend consulting qualified legal advisors for specific legal matters. Our liability is limited to intentional misconduct and gross negligence, with a maximum liability of twelve times the hourly rate paid in the last year.
All legal documents, consultation materials, and research created by us are protected by copyright and remain our intellectual property. Clients receive a personal, non-transferable right to use these materials exclusively for their legal purposes. Distribution to third parties, reproduction for commercial use, or republication without our express written permission is prohibited.
The protection of personal and legal data is our top priority. All data collected during service provision is used exclusively for client representation and legal consultation, in accordance with applicable data protection regulations and attorney-client confidentiality. Detailed information on data processing can be found in our Privacy Policy, which is an integral part of these T&C. By requesting our services, you agree to occasionally receive information about service updates and relevant legal developments. You may opt out of this communication at any time.
Swiss law exclusively governs all service agreements. The place of jurisdiction for all disputes is Zürich. Should individual provisions of these T&C be invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the original provision. No verbal side agreements exist. Changes to these T&C must be made in writing and will be communicated to you in a timely manner.